Hello and welcome to the boring part of any website! These are our terms and conditions that assure your rights as a customer as well as establishes rules for the sale and how we operate. If you need assistance, please don’t hesitate to contact us at info@roguefang.zohodesk.eu
This document (together with all the documents mentioned therein) establishes the conditions that govern the use of this website (www.roguefang.com) and the purchase of products therein (hereinafter, the “Conditions”), anyone who is to the application, digital medium, support, or device through which it can be accessed. Please read these Conditions and our Privacy and Cookies Policy (“Privacy and Cookies Policy”) carefully before using this website. In the use of this website or place an order through the same consents are bound by these Terms and our Privacy Policy and Cookies so that if you do not agree with all the Conditions and with the Privacy and Cookies Policy, you should not use this website.
If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact channels.
The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.
The sale of items through this website is made by JESÚS APARICIO CALVO, with address at Calle Diego Maria Crehuet, 3, local and 09209322F with telephone +34 924 235 910 and email info@roguefang.zohodesk.eu.
The information or personal data you provide about you will be treated following the provisions of the Privacy and Cookies Policy. By making use of this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.
By using this website and placing orders through it, you agree to:
The items offered through this website are available for shipment worldwide, except for those countries with regulations against commerce applicable to us.
To place an order, you must follow the online purchase procedure and click on “Authorize payment”. The process is simple:
After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation “). We will also inform you by email that the product is being sent (the “Shipping Confirmation”).
6.1 Processing time
When you place an order, this order is processed. Processing orders take around 24-72 hours since they are successfully paid. The processing time is independent of the shipping time.
6.2 Cut-off time
Our cut-off time is 12:00 to 14:00 (UTC +2) If an order is placed after-hours, it will be shipped the next day if it is a business day.
6.3 Pending orders
The customer can request shipping to be delayed for up to 15 days. If in that period the client does not contact us, the order and shipping will be refunded.
If you detect that there was an error entering your data during your registration as a user of this website, you can modify them in the “My Account” section. Address information can be modified in the section “Address”. Account details can be modified in the section “Account Details”.
In any case, you can correct errors related to the personal data provided during the purchase process by contacting the customer service through the email address support@roguefang.zohodesk.eu, as well as exercising the right of rectification contemplated in our Privacy and Cookies Policy through
This website shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Also, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the data of your order.
All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items left in stock, we will refund any amount you may have paid.
Our customers have at their disposal different shipping methods depending on the shipping address they want their order to be sent to. Unless unforeseen circumstances or extraordinary events happen (please check clause 24), we will send the order within the processing time (clause 6.1). The estimated delivery time is listed in each Order Confirmation within the website according to the method of selected shipping and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.
We collaborate with professional partners that do their best to deliver your product as soon as possible, yet we offer estimates since we ship worldwide, and many factors might delay the delivery. In most cases, the deliveries made by our partners accomplish the estimates shown in the cart.
If for any reason we could not meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order, or with the full refund of the price paid. Keep in mind, in any case, that we do not deliver at home on Saturdays or Sundays.
For these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the time when you or a third party indicated by you acquires the material possession of the products, which will be credited by signing the order receipt at the agreed delivery address.
9.1 Faithful information
The customer must provide faithful information for their order, including real names and addresses. Fake or fictitious names might jeopardize the delivery, incurring in delays or cancellations. An Email and Telephone number is required to deliver orders, more information can be found in clause 10.3.
9.2 Updating information or shipping methods
The customer has 12 hours since the order was placed to update delivery information or delivery method if available. Any update in the way that the order is shipped after it has left our warehouse will be managed by the logistic partner of choice that collaborates with us. While “zero contact” delivery options are offered by our logistic partners, we do not take responsibilities on changes in this regard; the customer and the logistic partner of choice will manage the cases of missing packages. We will assist the customer in this procedure if necessary.
9.3 AT CON DELIVERY
We offer con delivery for the convenience of our customers. This service will be available if any of the representatives of Rogue Fang attends a furry convention.
You can check if this delivery method is available in check out, in that case, customers can receive their product in hand at Con. The terms and details of delivery at the con will be established by the representative of Rogue Fang.
The client will count on two attempts to retrieve their product. After this, the representative of Rogue Fang will understand that the client is not interested to pick up the order. The order will be canceled and refunded.
If your package could not be delivered, our logistic partners will try to find a safe place to leave it. The courier might contact customers to arrange a new delivery.
If no response is received from the customer up to 7 days after receipt in our warehouse, we will cancel and issue a partial refund of the order that excludes costs for shipping. Please, consider that additional costs may arise for the management and return of the package.
10.1 Lost packages
If a package is lost, an investigation will be requested to our logistic partner, if they find the lost order the delivery will resume. If, on the other hand, the parcel delivery service confirms the loss, Rogue Fang will make a new shipment identical to the previous one, free of charge.
10.2 Returned packages
If no response is received from the customer up to 7 days after receipt in our warehouse, we will cancel and issue a partial refund of the order that excludes costs for shipping. Please, consider that additional costs may arise for the management and return of the package.
10.3 Delivery information
To ship orders, our logistics partners need both an email and a telephone number. This data will only be used to ensure delivery. If the customer places an order but does not include this information, Rogue Fang will contact them to receive said information, if after the contact this information is not received, we will put the order on hold. After two contact attempts, we will proceed to make a refund of the order.
In the case of purchasing presale items, these will be attempted to be delivered to the address selected by you within the deadlines indicated on our website.
Please note that some of these items are subject to longer delivery times, which will be those shown on the website and, in any case, will be delivered within a maximum period of 30 days from the date of Confirmation of Order. If by problems out of our control the delivery gets delayed beyond 30 days since the deadline established for us, the customer will be notified and offered a solution.
In the case of mixed orders consisting of products corresponding to the usual purchase process and products in presale (“Mixed Orders”), the items will have been ordered by you in the same order but may be delivered separately and in different timeframes.
Once the presale products have been prepared, we will contact you to inform you that they are being sent (“Shipping Confirmation”).
If you purchase a presale product, all the provisions contained in these Conditions will also apply to you.
The safety of the products will be your responsibility after the moment of delivery.
You will acquire ownership of the products once we receive full payment of all amounts due concerning them, including shipping costs, or at the time of delivery (according to the definition contained in clause 9 above) if this took place later.
The prices of the website are displayed without VAT. Full prices, including VAT and shipping costs will be shown in the cart and checkout. This way the customer can see the full price to pay of their order before placing it.
Prices may change at any time, but (except as stated above) the possible changes will not affect orders concerning which we have already sent you an Order Confirmation.
Once you have selected all the items you want to buy, they will have been added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling out or checking the information that was requested at each step. Also, during the purchase process, before making the payment, you can modify the data of your order. In addition, it has a detail of all the orders placed in the My Account section.
You can use Visa, Mastercard, American Express, Affinity Card, PayPal, Apple Pay, and Android Pay as a means of payment. By clicking on “Authorize Payment” you are confirming that the credit card is yours or that you are the rightful holder of the gift card or the credit card.
To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards are subject to validation checks and authorization by the issuer of the same, but if the entity does not authorize payment, we are not responsible for any delay or non-delivery and we can formalize czar any contract with you.
Following the provisions of article 68 of Law 37/1992, of December 28, (Impuestos Sobre el valor Añadido, IVA), the delivery of the items will be understood as located in the Spanish VAT application territory if the delivery address is in Spanish territory except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will always be the one legally valid depending on the specific article in question.
In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs following the regulations in force in each of these territories. You expressly authorize us to issue the invoice on electronic support, if you can at any time indicate your willingness to receive an invoice on paper support, in which case, we will issue and send the invoice in said format.
14.1 One-Stop Shop (OSS)
The Union One-Stop Shop (OSS) is the electronic portal businesses can use to comply with their VAT obligations on e-commerce sales within the EU to consumers since 1 July 2021. You can find more information on the following link https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce/oss_es
14.2 Valid Identification Number (ID)
To comply with the OSS system, we require a valid ID number to declare all the sales we make to European citizens. If the customer does not provide one, Rogue Fan will contact the customer. An invalid ID number will freeze your order until we receive the correct information. We will attempt to contact the customer for this information two times, if we do not receive any response within 15 days since the first notification, we will refund the order.
15.1 Size changes
In case the customer requires a size change, this must be notified to us within 12 hours since the order was placed. After the shipment, we will not accept any returns due to reasons of hygiene and safety, our underwear cannot be returned or exchanged for another size.
15.2 Refund or replacement of faulty products
In the case in which you consider that, at the time of delivery, the product does not conform to the stipulated in the contract, you must contact us immediately through email providing information about the product, as well as of the damage it suffers, along with photographs or other graphic media that prove it.
We will proceed to carefully examine the product through the information provided digitally and send you an email within a reasonable time and, if appropriate, offer you a refund or replacement of the same product (if any). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date, we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.
The amounts paid for those products that are returned due to being faulty, when it exists, will be fully refunded, including delivery costs incurred to deliver the item. The refund will be made by the same means of payment that was used to pay for the purchase.
In any case, the rights recognized by current legislation are safe.
15.3 Shipping refunds
We do not offer refunds in the case that your order gets delay by extraordinary circumstances (as seen in clause twenty-four of this document), our partners work hard to deliver every order within the estimates shown in the shopping cart. In regular circumstances, if any order is still in the queue after 30 days and it has not been shipped yet the customer will be informed, and their order will be canceled and refunded.
We offer guarantees on the products that we sell through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifest within two years from the delivery of the product.
It is understood that the products conform with the contract provided if (i) they conform to the description made by us and possess the qualities that we have presented on this website, ( ii ) are suitable for the uses to which the products are ordinarily destined and ( iii ) present the usual quality and performance of a product of the same type that is fundamentally expected. In this sense, if any of the products were not following the contract, you must inform us by following the procedure detailed in section 15.2 above and through any of the means of communication provided for this purpose.
The products we sell can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, nuance, and color, will not be considered defects but the opposite, we hope you count on its presence and appreciate it. We only select the highest quality products, but their natural characteristics are inevitable and should be brushed as part of the individual appearance of the product.
Unless expressly provided otherwise in these Conditions, our responsibility concerning any product purchased on our website will be limited to the purchase price of said product.
However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:
Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is expressly established what is in it.
You acknowledge and consent that all copyright, trademark, and other industrial and intellectual property rights over the materials or contents that are always provided as part of the website correspond to us or those who licensed us for their use. You may make use of such material only in the manner expressly authorized by us or those who licensed us for its use. This will not prevent you from using this website to the extent necessary to copy information about your order or Contact information.
You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs, or any other program or material that is technologically harmful. You will not attempt to have unauthorized access to this web page, to the server on which this page is hosted, or to any server, computer, or database related to our web page. You agree not to attack this web page through a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any breach of said regulations to the competent authorities and cooperate with them to discover the identity of the attacker. Also, in case of breach of this clause, you will immediately cease to be authorized to use this website.
We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other program or material technologically harmful or harmful that may affect your computer, computer equipment, data, or materials because of the use of this website or downloading content from the same or the same redirect.
If our website contains links to other web pages and third-party materials, such links are provided for informational purposes only, without us having any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use.
The applicable regulations require that part of the information or communications we send to you be in writing. By using this website, you agree that most of such communications with us are electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that any contract, notification, information, and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
You can notify us through our email address info@roguefang.zohodesk.eu. By the provisions of clause twenty-one above and unless otherwise stipulated, we may send communications to the e-mail at the time of placing an order.
It will be understood that the notifications have been received and have been correctly understood once they are posted on our website, or 24 hours after an email has been sent, or three days after the date of postage of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, it was properly sealed and that it was duly delivered in the mail or a mailbox and, in the case of an email, which was sent to the email address specified by the recipient.
The contract is binding for both you and us, as well as for our respective successors, assigns, and assignees. You may not transfer, assign, encumber or otherwise transfer a contract or any of the rights or obligations arising therefrom, without obtaining our prior written consent.
We may transfer, assign, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations derived therefrom, at any time during its term. For the avoidance of doubt, such transmissions, assignments, encumbrances, or other transfers will not affect the rights that you, as a consumer, are recognized by law or will void, reduce, or otherwise limit the warranties, both express and tacit, that we could have granted.
We will not be liable for any breach or delay or in the performance of any of the obligations assumed when it is due to events that are beyond our reasonable control (“Force Majeure”).
The causes of force majeure will include any act, event, lack of exercise, omission, or accident that is beyond our reasonable control and among others, the following:
It will be understood that the obligations will be suspended during the period in which the Force Majeure continues, and we will have an extension in the period to fulfill these obligations for a period equal to the duration of the Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure.
The lack of requirement on our part of strict compliance by you of any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us in by said contract or the Conditions, it will not imply any waiver or limitation concerning said rights or actions nor will it exempt you from complying with such obligations.
No waiver by us of a specific right or action shall mean a waiver of other rights or actions arising from a contract or the Conditions. No waiver by us of any of these Conditions or the rights or actions derived from a contract shall take effect unless expressly stated that it is a waiver and formalized and communicated to you in writing following the provisions in the Notifications section above.
If any of these Conditions or any provision of a contract were declared invalid by a final resolution issued by the competent authority, the remaining terms and conditions will remain in effect, without being affected by said declaration of nullity.
These Conditions and any document to which express reference is made therein constitute the entire agreement existing between you and us concerning the object of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written.
You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or written in the negotiations initiated by the two before it, except as expressly mentioned in these Conditions.
Neither you nor we will have any action against any unclear statement made by the other party, verbal or written, before the date of a contract (unless such an uncertain statement had been made fraudulently), and the only action that the other party will provide for breach of the agreement following the provisions of these Conditions.
We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.
If you do not agree with the modifications introduced, we recommend that you do not use our website.
The use of our website and the contracts for the purchase of products through the said website will be governed by Spanish legislation.
Any dispute that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive authority of the Spanish courts and tribunals.
If you are hiring as a consumer, nothing in this clause will affect the rights recognized as such by current legislation.
Your comments and suggestions will be welcomed. Please send us such comments and suggestions, as well as any questions, complaints, or claims, by email indicated in clause 2 of these Conditions. Besides, we have official claim sheets available to consumers and users. You can apply through our contact channels.
Your complaints and claims to our customer service will be handled in the shortest possible time and, in any case, within the legally established period. Likewise, they will be registered with an identification key that we will inform you of and will allow you to track them.
If you as a consumer consider that your rights have been violated, you can address your complaints through the email address info@roguefang.zohodesk.eu to request an out-of-court dispute resolution.
In this sense, if the acquisition between you and us has been made online through our website, under EU Regulation No. 524/2013, we inform you that you have the right to request an extrajudicial resolution from us. consumer disputes accessible through the Internet address http://ec.europa.eu/consumers/odr/.
You can request a copy of our Terms and Conditions in Spanish through email at info@roguefang.zohodesk.eu
Last update: 4th March 2024.
