Terms of service

Last updated: 29 October 2025
Contact: support@finandchompers.studio
Owner: Fin & Chompers Studio, S.L., Calle Cabo Verde 5, local. NIF B23861800.
Website: www.roguefang.store

A friendly hello 👋

Welcome to the least glamorous page of any store—yet the one that protects both of us. These Terms explain how shopping with Rogue Fang works, what you can expect from us, and what we need from you so everything runs smoothly. We’ve written them to be clear, fair, and upfront—especially about shipping, customs, hygiene-sensitive products (underwear), and your rights as a customer in the EU and beyond. If anything here feels unclear, please email us at support@finandchompers.studio—we’re happy to help.

1. Introduction

These terms and conditions (the “Terms”) govern the use of our website and the purchase of products. By using the site or placing an order, you agree to these Terms and to our Privacy & Cookies Policy. If you do not agree, please do not use the site.

You may conclude the contract in any language offered on the website.

2. Your data

We process your personal data in line with our Privacy & Cookies Policy. You must provide accurate and complete information, and agree that we may use it to contact you about your order.

3. Use of the website

You agree to:

• Use the website only for lawful enquiries or orders.
• Not place false or fraudulent orders.
• Provide your full name, email, billing and shipping address, and other requested details truthfully and accurately.
• Be at least 18 years old and legally capable of entering into contracts.

4. Service availability

We ship to most countries except those under trade restrictions applicable to us.

5. Placing an order

Add items to your cart, complete billing/shipping details and confirm payment (“Authorize payment”). You will receive an Order Confirmation and, when dispatched, a Shipping Confirmation.

5.1 Processing time

Paid orders are usually prepared within 24–72 hours. Processing time is independent of transit time.

5.2 Cut-off time

Orders placed after 12:00–14:00 (UTC+2) are typically shipped the next business day.

5.3 On-hold requests

At your request we can delay dispatch for up to 15 days. If we hear nothing from you during that period, we will refund the order (including shipping).

6. Fixing errors

You can correct account and address details under My Account (Addresses / Account Details). During checkout we show confirmation screens. You can also email support@finandchompers.studio to rectify data.

7. Product availability

All orders depend on availability. If there is a supply issue or no stock, we will refund amounts paid.

8. Delivery

We offer shipping options based on your address. Unless force majeure or extraordinary events occur (see § 24), we dispatch within the processing window (§ 5.1). Estimated delivery time appears at checkout and/or in your confirmation. Weekend home delivery is generally not available unless offered by the carrier.

Delivery is deemed completed when you or a third party indicated by you obtains material possession of the goods (e.g., signing a receipt).

8.1 Accurate information

Provide real names and addresses. Email and phone number are required for delivery (see § 9.3).

8.2 Changes after ordering

Within 12 hours of ordering you may request address or method changes (if available). After dispatch, any change is handled by the carrier and may incur costs/limitations (e.g., no-contact delivery). We’ll assist where we can.

9. When delivery isn’t possible

If delivery fails, the carrier may attempt a new delivery or secure drop and will contact you.
If an order returns to our warehouse and we receive no reply from you within 7 days of our notice, we will cancel and issue a partial refund (product price minus outbound shipping and any return/handling costs).

9.1 Lost parcels

We will open an investigation with the carrier. If found, delivery resumes; if the carrier confirms loss, we will send a free replacement (or refund if no stock remains).

9.2 Returned parcels

Same as § 9: partial refund excluding outbound shipping and return/handling costs.

9.3 Mandatory delivery details

If email/phone are missing, we will contact you. After two attempts without response, we will refund the order.

10. Pre-orders

Pre-order items ship within the timelines shown on the site/emails. Mixed orders (in-stock + pre-order) may ship separately.

11. Risk & title

Risk passes on delivery. Title passes after full payment (price + shipping) or, if later, upon delivery.

12. Prices, taxes & payment

• For EU customers, we provide clear information on tax-inclusive pricing where applicable, and show the full breakdown (VAT and shipping) at checkout.
• For non-EU customers, prices exclude destination country taxes/duties.
• We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
• Payments may be subject to encryption, anti-fraud checks and issuer authorization. If authorization is denied, we are not liable for delay or non-delivery.

13. VAT (OSS) & destination requirements

We apply VAT per EU rules and, where applicable, the One-Stop Shop (OSS) scheme.
Some destinations require additional identifiers for customs (e.g., local tax IDs). If needed, we will ask you for them; if not provided, we may cancel and refund.

14. Customs duties, import taxes & fees (Default Incoterm DAP/DDU)

Unless we explicitly state otherwise (e.g., DDP—duties paid), orders ship DAP/DDU:

• Recipient is responsible for customs duties, import taxes, brokerage/handling fees and customs clearance in the destination country.
• USA: as of 29 August 2025, shipments to the United States may incur duties and taxes regardless of declared value. Carriers (USPS, UPS, FedEx, DHL, etc.) may charge processing fees.
• If you refuse to pay duties/taxes and the parcel is returned, we will issue a partial refund (product price minus outbound shipping, return/handling charges, and any non-recoverable duties/taxes).
• Customs delays are not attributable to Rogue Fang.

15. Right of withdrawal (EU consumers only)

You have 14 days from delivery to withdraw without reason. To exercise it, email us with your order number.

Hygiene-sensitive products (underwear):

• Items sealed for health/hygiene reasons (e.g., underwear) may be returned only if the seal has NOT been broken after delivery.
• If the seal is broken after delivery, the legal hygiene exception applies and the return is not accepted.
• Items must be unused, complete, and returned with seal/tags intact.

We will refund the product price and, where legally required, the standard outbound shipping. Return shipping is at your expense unless there is a defect/non-conformity. We may withhold the refund until we receive the goods or proof of return.

16. Size changes (underwear)

If you need a different size, notify us within 12 hours of placing the order. After dispatch, for hygiene and safety we cannot accept size exchanges for underwear.

17. Faulty or non-conforming products

If your item is defective or not as described, please contact us by email with photos or other evidence. We will carefully review the information provided and confirm the next steps.

• Within the EU (and at in-person events): if the product is confirmed faulty, we will either replace it with the same item (subject to stock availability) or issue a full refund, including any shipping costs paid. Customers may also opt for store credit of equal value.
• Outside the EU (e.g. USA, Canada, Australia, UK and other countries with customs clearance procedures): due to customs and import regulations, we may issue a refund or store credit for the faulty unit instead of sending a replacement. This ensures you do not face additional customs charges or delays.

Refunds or store credits will be processed as soon as possible and, in any case, within 14 days from our confirmation email. Refunds are made using the same payment method you used to purchase.

Your statutory rights remain unaffected.

18. Legal guarantee

Products carry a 2-year legal guarantee against lack of conformity from delivery (EU consumer law). This does not cover normal wear or damage from misuse.

19. Liability

Unless mandatory law provides otherwise, our maximum liability for any purchase is limited to the price you paid for the product. We are not liable for indirect losses (loss of profits, data, opportunities, etc.).

20. Intellectual property

All site content and trademarks are ours or our licensors’. Using the site does not grant you any rights over them.

21. Security & misuse

Do not introduce malware, attempt unauthorized access, or attack the site. Breaches may be reported to authorities.

22. Third-party links

Links to third-party websites are for information only. We do not control their content and accept no responsibility for their use.

23. Communications

We may contact you by email or notices on the site. Emails/notices are deemed received 24 hours after sending/posting.

24. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control (strikes, civil disorder, disasters, transport/telecom failures, governmental acts, etc.). Obligations are suspended for the duration of the event.

25. Assignment

We may assign or subcontract rights or obligations under the contract. You may not assign without our prior written consent.

26. Severability

If any clause is invalid, the remainder stays in effect.

27. Entire agreement

These Terms constitute the entire agreement regarding their subject matter.

28. Governing law & jurisdiction

Spanish law applies. Courts of Spain have non-exclusive jurisdiction (without prejudice to mandatory consumer rights in your EU country of residence).

29. Complaints & dispute resolution

We welcome feedback and complaints at support@finandchompers.studio.
EU: the European Commission’s ODR platform was discontinued on 20 July 2025. For assistance, please refer to your national consumer authorities or the European Consumer Centres Network (ECC-Net). We will provide details of relevant ADR bodies upon request.