Some answers to the most usual questions…
Shipping
We try to despatch every order within the day, but circumstances such as a high volume of orders may affect the time it takes to process the order. Under normal circumstances your order will be ready to ship within 24 - 48 hours of your order being placed, however if we are very busy it can take up to a week. Please bear in mind that we are a very small team 😊.
We pack orders in a white envelope with no Rogue Fang references other than the brand logos. Alternatively, you can ask for a discreet option, in which case we'll pack your order in a standard DHL Express or GLS envelope, with no furry motifs or Rogue Fang branding, except where required by law and official bodies. We protect your privacy as much as possible.
This is due to the new trading policies within the European Union to electronic shops, like ours. We require a valid ID from buyers in the EU to collect, declare and pay the VAT to the tax authorities.
Our cut-off time is 12:00 to 14:00 (CEST) If an order is placed after-hours, it will be shipped the next day as long as it is a business day.
We ship worldwide. Shipping methods vary depending on the delivery address, time of purchase and availability of products.
You can see the shipping method or methods available at the time of purchase, as well as the cost of them.
We have three shipping methods:
Premium Delivery – DHL Express
DHL Express is our premium courier and it is our fastest service (48-72 hours worldwide, 24-48 within Europe) total flexibility to choose how and where to deliver your package, as well as extra services such as recovering your package in the rare case that the parcel gets delivered elsewhere. Check the status of your parcel at any time through your phone or email.
Standard Delivery – GLS
We partnered with GLS for our European customers, they offer 24-48 hour deliveries and tracking along with extra services like delivery under a signature.
Free delivery
Many of you have asked for it and that is why we have done our best to offer free shipping for orders over 100€. Select “Free shipping” in the cart to receive your order in the shortest possible time, with our premium service and at no additional cost.
Rogue Fang will be at some furry conventions, save money with this delivery option that will be available if a Rogue Fang staff member attends a furry convention which will be indicated at the process of checkout, so you can receive your product in hand.
Returns
Our priority is that you receive your order as soon as possible so that we get going as soon as we receive the purchase order. Therefore, you have 12 hours to modify, correct any given information or cancel an order after making the purchase.
To make any changes or cancellations please contact us on support@roguefang.zohodesk.eu
You will receive an email confirming the cancellation and your money will be automatically refunded. Please note that the refund may take up to 14 business days*. If after that time you have not received your refund, please contact us.
*Probably less.
For hygiene reasons, our underwear is non-returnable. If the item appears to be faulty, please contact us at support@roguefang.zohodesk.eu with details of the problem and any graphic media that clearly shows the problem. After analysing the problem, we will send a replacement or issue a refund if appropriate.
Please do not hesitate to contact us at support@roguefang.zohodesk.eu if your order has been damaged as a result of improper handling by the carrier. Don't forget to send us photos of the condition of the package and the product so that we can provide you with a faster service!
Other
To preserve our briefs and jockstraps, please hand wash with cold water inside out, do not tumble dry (only air dry), do not iron. If you prefer to use a washing machine, please use a delicates programme and cold water.
For more information, please refer to the washing label on the garment.
Our jocks are designed to be worn with or without a fursuit! They weren't specifically designed to be worn with a fursuit, but from our experience we can say that they look great with one!
As a tip, if you are going to wear one of our jockstraps over your fursuit, please choose 2 sizes bigger than the size you wear as a "hooman".
We plan to cover different realities and necessities so, for this reason, we would like to introduce clothing that satisfies these needs in our underwear and swimwear lineup.
We’re a small but committed business, for that reason, we would like to count on your patience, understanding, and support to make it happen.
We have got different messages showing excitement to see their fursonas wearing our jocks, we share this excitement about this since we would like to encourage You to show us your characters wearing Rogue Fang! We are pleased to inspire people to create, for this reason, we encourage e-v-e-r-y-o-n-e to show their interest in the project to represent the diverse audience we, as a fandom, share! If you have anything to show, please use the hashtag #roguefang to make us know <3
It's a compliment to us that you like our mascots! Unlike the fursonas of each of us in the fandom, Arkyn, Dennis, Travis and Tristan (and future additions) are our representatives and part of the Rogue Fang identity.
We love to see Fursonas wearing our products; we have seen some amazing artwork with them! However, the use of our mascots is restricted to Rogue Fang and our authorised artists.
Looking for bulges? Check the front page! Now that I’ve got your attention… Awoos are allowed, no fines to awoo-ing. Please Awoo now. AWOOOOO!
Contact us
Please do not hesitate to check our customer support for common questions regarding orders. If you can't find an answer to your questions, please contact us.